Orders ships 2 to 10 Business Days, after being placed (excluding weekends and holidays). Orders placed during promotional sales may take longer (10-15 days) before items ship. All orders place after 6pm Eastern Time will not be processed until the next business day. All 1st time customers are required to send photo copy ID on any order over $150 USD. to confirm billing address. (Once on file we no longer need this).
Billing address must match the shipping address on all 1st time orders with the exception of Wholesale Orders. If billing address does not match the shipping address we require a photo ID of the billing person address for secondary confirmation. Any orders placed with different shipping address than the billing will be refunded if we do not receive secondary ID email. All orders shipped are required a signature confirmation before receiving.
*During peak month some order make take longer than normal to receive. In addition order delivery can be delayed/longer due to uncontrollable events (ie. bad address, weather, customs, change in order, etc.)
In-Store Pickup (Buckhead, Ga.)
After orders are successfully placed they are ready for pickup 4-7 Business Days thereafter. MONDAY-SATURDAY 6-10PM All orders place after 6pm Eastern Time will not be processed until the next business day.Orders placed during promotional sales may take longer (7-12 Days) before they are ready for pickup. Billing address must match the shipping address. If billing address does not match the shipping address we require a photo ID of the billing person address for secondary confirmation. Any orders placed with different shipping address than the billing will be refunded if we do not receive secondary ID email. All orders shipped are required a signature confirmation before receiving.
NO REFUNDS ONLY EXCHANGES OR STORE CREDIT IS GIVEN. All items must be returned to us in their original packaging. We inspect all exchanges and reserve the right to deny returns for exchanges based on the returned condition. In special cases we do grant refunds. Please note: Once we issue refunds they can take up to 2-4 Business Days to reflect on your end. Depending on your banking institution this could be shorter/longer.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our preferred shipping provider is USPS. Standard delivery times is 5-10 Business Days from the time your package is confirmed and departs our store. Orders are not shipped until credit card authorization has been verified and cleared. Also we are not held responsible for package delay once order leaves our center (Uncontrollable events ie. Weather, Package Holds, Incorrect Addresses etc.).
24Hour Salon Terms and Conditions
$25 Deposit is required to book any appointment.
-Deposit reserves your date/time and also goes toward your final service charge. Please arrive 10min before scheduled time. Walk-ins are welcome Monday thru Sunday from 9am-8pm. All walk-ins are not guaranteed. Customers who book online are first priority. Then next available time will be allocated to walk-ins.
Salon hours are 24hrs/7days however, from 8pm to 9am all appointments must be booked at online at least 1-2 Hours before desired time and day. If your running late for your appointment we ask for a follow up call at least 30min before appointment time. If you are later than 20min for your appointment you must reschedule for another day and time. If you book online and do not show for your appointment your deposit is non refundable.
*No kids are allowed in salon unless being serviced*
If your booking a service along with a hair purchase please call to confirm your order and hair time. Please note some services may or may not include hair. Before any service is performed a 10-30min consultation will be held to ensure 100% satisfaction