- Frequently asked questions -


How long does the hair last? With proper care Hair can last up to 4 years guaranteed.

What grade is your Hair? 8A

What color do the bundles come in? All of our extensions are color 1b Natural Brown. However since we sell virgin extensions some bundle are lighter/darker than others. For something on the lighter/darker end please specify in the order notes.

What products do you recommend for hair care? We recommend using all organic products on our hair. This is virgin hair so proper care must taken for hair longevity.

Why do I have to send a copy of my DL? Due to the nature of our business and protection to our customers we require a photo copy ID from all 1st time customers. Once we have this on file you will no longer need to provide this.

Can I dye your Hair? Yes, our hair can be dyed any color. We recommend a license professional for dye.

Does your Hair Shed? No shedding or tangling. We recommend extensions are installed by a licensed professional.

When does my order ship? All orders ship 2-7 business days after being placed.

When can I pick up order In-Store? In-store pickup orders are ready for pickup 2-7 Business Days after orders are place. Ready for pickup notifications are sent when orders are ready for pickup.

Can someone else pick up my order In-store? No, the billing person on order is the only person who can pickup in-store.

When do I get my tracking number? All tracking numbers are emailed over when order ships.

Can I get a refund? Once orders are placed no refunds are given only exchanges and store credit issued.

Do you offer Express Shipping? Yes we do. Order placed with express shipping ship 1-3 Business Days after being placed.